Contact Us

I. Multi-Channel Contact Methods

For any questions or suggestions, please reach out via the following channels. We commit to responding within 1 business day (excluding weekends and holidays):

  • Email: Support@autonams.shop
    ▶ Use the format "Consultation Type + Order Number" in the subject line (e.g., "Return Request + ORD20250701") for priority handling.
  • Phone: +1 646 255 6751
    ▶ Service Hours: Mon–Fri 9:00–18:00 (Pacific Time), supporting order inquiries and urgent issue escalation.
  • Live Chat: Coming soon—stay tuned!

II. Consultation Categories & Efficient Processing

Consultation Type Recommended Information Processing Time
Order Inquiry Order number, registered email Within 1 business day
Return/Exchange Request Order number, issue description with photos Solution within 2 business days
Payment Exception Payment method, transaction ID Follow-up within 24 hours
Product Inquiry Product name, model number Detailed response within 1 business day
Account Issues Registered email, account details Resolution within 1–3 business days

III. After-Sales Support & Emergency Response

  1. Emergency Issue Handling
    • During Service Hours (9:00–18:00 PST): Call +1 646 255 6751 and provide an order screenshot for expedited processing.
    • After Hours: Email Support@autonams.shop with "URGENT" in the subject line (e.g., "URGENT - Double Charge + ORD20250702").
  2. Diversified Feedback Channels
    • Website Form: Visit our "Contact Us" page to upload attachments (images, documents).
    • Social Media: Message @autonams official accounts (Facebook/Instagram) for inquiries (English-only for now).

IV. Privacy Protection & Information Security

  • All consultation content is strictly confidential and used solely for issue resolution and service improvement.
  • For sensitive information (payment proofs, ID numbers), please communicate via phone or encrypted email to avoid public disclosure.