Return policy

By placing an order through autonams, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund, return methods, procedures, and privacy protection. These policies are applicable to the United States.

I. Refund & Return Policy

(A) 14 - Day Return Policy

We offer a 14 - day return policy. You have 14 days from the date of receiving your order to request a return. For your return to be eligible, the item must be in its original condition, unworn, unused, with tags attached, and in the original packaging. All MANUFACTURER DIRECT items are final sale and not eligible for returns.

(B) Return Process

To initiate a return, you can contact us at support@autonams.shop or call us at +1 646 255 6751. If your return request is approved, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned to us without prior return request will not be accepted.

Please inspect your order upon receipt. If the item is defective, damaged, or you receive the wrong item, contact us immediately so that we can assess the issue and resolve it.

Exchanges are only available for damaged items, wrong products, wrong sizes, or defective items. If you need to exchange an item, please contact us via the above - mentioned email or phone number. We do not charge a restocking fee for returns.

Once we receive and inspect your returned item, we will notify you of the refund review result. If approved, the refund will be automatically processed back to your original payment method. Please note that it may take some time for your bank or credit card company to complete the refund process.

After a purchase is completed, unused discounts, coupons, etc. are non - refundable. Discounts and promotions must be applied during the purchase process, and no retroactive adjustments will be made, which is to maintain fairness in transactions.

II. Privacy Policy

We highly value your personal information security and are committed to strictly complying with relevant laws and regulations to protect your privacy.

(A) Information Collection

We only collect necessary information related to your shopping and after - sales services, including but not limited to name, contact information, shipping address, payment information, etc. During your use of our website or APP, we may collect device information, browsing history, etc. to optimize your service experience.

(B) Information Use

The collected personal information is only used for order processing, customer service, product recommendations, and ensuring transaction security and other business - related purposes. Without your explicit consent, we will not sell, share, or disclose your personal information to third parties, except as required by laws and regulations.

We use secure technologies and measures to store your personal information to prevent leakage, damage, or loss. At the same time, we regularly train our employees on privacy protection to ensure that personal information processing complies with the norms.

(D) Your Rights

You have the right to access, correct, and delete your personal information. If you have any questions or suggestions regarding the processing of your personal information, please feel free to contact us through the above - mentioned contact methods, and we will handle them promptly.

If you have any further questions or concerns, please do not hesitate to contact our customer service team at support@autonams.shop or +1 646 255 6751.