Shipping policy
This policy applies to orders within the USA. It is designed to ensure that you have a clear understanding of our shipping policies and procedures. By placing an order in our store, you are deemed to have accepted the following terms.
I. Shipping Costs
The shipping cost is calculated at checkout, and you can view the specific amount on the checkout page.
II. Transit, Handling & Order Cut - off Time
- Transit Time: Generally, shipments are in transit for 3 - 5 business days (Monday to Friday).
- Order Cut - off Time: The order cut - off time is 5:00 PM Eastern Standard Time (New York).
- Order Handling Time: The order handling time is 1 - 2 business days (Monday to Friday).
III. Delivery Methods
We use UPS, USPS, or FedEx for product delivery.
IV. Address Change
Once the product is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us at support@autonams.shop within 24 hours of placing your order.
V. Order Cancellations
If you change your mind before receiving your order, you can cancel it at any time before the order is dispatched. If the order has already been dispatched, please refer to our refund policy.
VI. Damaged Parcels in Transit
If you find that a parcel is damaged in transit, please reject it from the courier and contact our customer service if possible. If the parcel has been delivered without your presence, please contact our customer service for the next steps.
VII. Manufacturer Direct Shipping
For orders shipped through our Manufacturer Direct Shipping option, please note the following details:
- Shipping Method: Manufacturer Direct Shipping uses standard economy ground services. The carrier for each order may vary according to the default shipping method chosen by the manufacturer.
- Processing Time: The processing of Manufacturer Direct Shipping orders usually takes 1 - 2 business days. Since we rely on manufacturers for prompt order fulfillment, occasional delays may occur, and we appreciate your understanding.
- Transit Time: The shipping time for Manufacturer Direct Shipping orders ranges from 1 - 5 business days, which is affected by the location of the manufacturer's facility and the customer's destination.
- Tracking Information: Once your Manufacturer Direct Shipping order has been processed and dispatched, you will receive tracking information via email, enabling you to monitor the order status and estimated delivery time.
- Information Notification: In case of any unforeseen delays or issues related to processing and shipping, we will promptly notify you and update the order status.
Please be aware that Manufacturer Direct Shipping involves cooperation with external partners, and some aspects of the fulfillment process are beyond our direct control. If you have any questions about your Manufacturer Direct Shipping order, feel free to contact our customer service team at support@autonams.shop. We are here to assist you throughout the shopping process.
VIII. International Orders
This policy mainly applies to orders within the USA. For international orders, additional terms and conditions may apply, including but not limited to customs duties, taxes, and shipping fees. Customers placing orders from outside the USA are responsible for complying with their country's regulations and will be liable for any applicable import duties and taxes.
IX. Tracking Information
After your order is dispatched, you will receive tracking information via email, allowing you to monitor the progress of your shipment. If you encounter any issues with tracking or have questions about your order's status, please contact our customer service at support@autonams.shop.
X. Contact Us
If you have any questions or suggestions regarding shipping, orders, or this policy, please contact our customer service team at support@autonams.shop. We will provide timely assistance to ensure you have a pleasant shopping experience.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to abide by the above - mentioned shipping policies. We reserve the right to update or modify these policies as needed, and all changes will be posted on this page.